Warranty

  • The price of each appliance includes a three-month warranty, which can be extended to 12 months.
  • The price for extension of the warranty is 10% of the value of the device for every three months.
  • The warranty starts from the date of delivery of the appliance to the customer.
  • During the warranty period, the device is serviced by an authorized technician.
  • The warranty covers defects that have occurred during normal operation during the warranty period.
  • The problem must be identified by an authorized technician. The problem must be fixed within a month at the latest. If the problem is not fixed within this period, we replace the appliance with another one.
  • In the event of a defect, the cost of delivery and return of the appliance is at the expense of the buyer.
  • Visit to an address is paid (within the city of Sofia) price BGN 24. A visit to an address outside Sofia is charged BGN 0.60 per km. in both directions
  • The use of another appliance during the repair is an option which is a matter of additional agreement. Dishwasher detergent pumps are NOT under warranty, THEY ARE CONSUMABLE.
  • WE ARE NOT RESPONSIBLE IF DURING THE WARRANTY PERIOD OF THE APPLIANCE HAS DECIDED AND AS A RESULT OF ADDITIONAL DAMAGES (DAMAGED GOODS) AND MISSED BENEFITS.

THE WARRANTY CANCELED UNDER THE FOLLOWING CONDITIONS:

  • The buyer did not present an original warranty card.
  • Damage caused by improper use of the appliance. In the presence of pests (cockroaches, mice).
  • Broken or cracked housing caused by impact or strong pressure.
  • Established opening of the appliance by the customer or unauthorized service.
  • Damage caused by overload as a result of using inappropriate or inappropriate consumables.
  • Uncleaned and unmaintained machines are not accepted for repair.
  • For refrigeration appliances, if the room where the unit operates has a temperature above 30 degrees

SERVICE

  • Service hours: 9:00 -17:30 on working days.
  • Contacts: tel. + 359 89 450 5224, viber; +359 89 450 5224 email; profi.r.tech1@gmail.com